FAQs
how much is shipping?
Please consult base shipping rates provided below, final costs may adjust depending on the number of items in your cart.
UK, France, Germany, Italy, Spain, Sweden, Norway, and Canada (4-10days) : £11
Philippines, Thailand, and Australia (5-12 days): £6.5
Japan, South Korea, Malaysia, Vietnam, Singapore (6-10days): £5.5
Austria, Belgium, Denmark, Finland, Greece, Netherlands, Hungary, Mexico, New Zealand, Portugal (5-12 days): £12.5
USA, Ireland, Switzerland (6-12 days): £15
Please note, customers are responsible for all shipping costs, customs fees, and handling charges. If a parcel is declined due to import duties or taxes, these costs are non-refundable. We are not liable for any delays, disruptions, or lost items caused by shipping carriers.
how should i wash my garment?
To care for your knitwear, soak the garment in lukewarm water with a small amount of detergent for 10 minutes. After soaking, drain the solution and rinse thoroughly. Avoid rubbing or wringing the fabric. Instead, gently squeeze out excess water, lay the garment flat on a dry towel, roll it up while applying light pressure, and then reshape and dry flat.
For all other types of garments, please refer to the wash tag label.
what is the Return policy?
We are currently unable to accept returns. We encourage you to contact us with any questions before placing your order to ensure your satisfaction.